The Levy brothers have one of the first shops to utilize the Internet to overcome a car owner's worst nightmare:

leaving the vehicle in someone else's hands. But Brothers Noah and Adam Levy aren't just using their live video at justin.tv/licmotorsport.com to guarantee flawless service to their clients. They're also attracting attention and a new customer base, safeguarding their reputation, and challenging other shops with their policy of total transperancy. The cameras, originally part of the shop's state-of-the-art security surveillance system, now allow customers and gearheads alike to observe in detail the work performed on the shop's vehicles, anytime and anywhere.

"There's nothing to hide," said Noah Levy. "Whether it be how we run our business or the operations that go on inside, you're welcome to come in and take a look."

To me this is an amazing idea.  I can not begin to count the number of people who are scared to bring the car to the dealer in fear of what really goes on back in the dealers garage.  A customer's trust is extremely hard to earn and goes a long, long way. It looks like the Levy brothers have figured out a solid way to earn their customers trust.  Hopefully this will set the bar and the trend will continue to all dealerships nation wide.